Company: DMD ONLINE SOLUTIONS PRIVATE LIMITED
Website: https://www.dmdstores.com
Email: info@dmdstores.com
🚚 Shipping Policy
📍 Delivery Areas
We currently deliver to selected cities and areas. To confirm if we deliver to your location, please check availability during checkout or contact us.
⏱ Delivery Time
- Orders are typically processed within 24 hours.
- Deliveries are usually made within 1–3 business days, depending on your location and product availability.
- Same-day or next-day delivery options may be available in select areas.
💰 Shipping Charges
- Free delivery may be available on orders above a specified value (mentioned on the website).
- A nominal delivery fee may apply to orders below the minimum value or for remote locations.
📦 Delivery Process
- Deliveries are made during business hours (typically between 9 AM to 7 PM).
- Please ensure someone is available at the delivery location to receive the order.
- If delivery is unsuccessful due to an incorrect address or unavailability, we may contact you to reschedule or cancel the order.
🔄 Returns Policy
Due to the perishable nature of many products we sell, returns are accepted only under specific conditions:
✅ Eligible for Return
- Products that are damaged, spoiled, or not as ordered.
- Complaints must be raised within 5 days of receiving the product.
- Supporting evidence (such as photos or videos) must be shared via email.
❌ Not Eligible for Return
- Items returned without valid reason or after the return window.
- Products that were damaged after delivery due to mishandling.
- Change of mind or taste preferences.
🔁 Return Process
To initiate a return:
Email us at info@dmdstores.com within 5 days of delivery.
Include your Order ID, contact details, issue description, and relevant photos.
Our team will review your request and respond within 2–3 business days.
If your return is approved:
- We may arrange a reverse pickup or request you to discard the item safely.
- Refunds or replacements will be initiated accordingly.
💳 Refunds
- Refunds (if applicable) will be processed to the original payment method or issued as store credit.
- Refunds are processed within 45 business days from approval.
💬 Contact Us
For questions related to shipping, delivery, returns, or complaints, reach out to our support team:
📧 Email: info@dmdstores.com
🌐 Website: https://www.dmdstores.com