At DMD Stores, customer satisfaction is our priority. We strive to deliver only the freshest products, but we understand that issues may sometimes arise. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are accepted.
📦 Order Cancellations
- Orders can only be cancelled before they are dispatched for delivery.
- Once your order has been shipped or is out for delivery, it cannot be cancelled.
- To request a cancellation, please email us immediately at [email protected] with your Order ID.
💸 Refund Eligibility
We offer refunds only under the following conditions:
- The item delivered is damaged, spoiled, or not as described.
- The request for a refund is submitted within 5 days of receiving the order.
- Proof of issue (such as photos or video) must be included in your email for verification.
📝 How to Request a Refund
To submit a refund request, email us at [email protected] with:
- Your full name and contact details
- Order ID
- Date of purchase
- A brief description of the issue
- Supporting photos or video of the product
⏳ Refund Processing Time
- Approved refunds will be processed within 45 business days from the date of approval.
- Refunds will be made to the original method of payment or issued as store credit, as applicable.
- You will be notified by email once your refund is processed.
❌ Non-Refundable Items
Refunds will not be provided for:
- Perishable items reported beyond 5 days of delivery
- Items that were damaged after delivery due to improper storage or handling
- Orders cancelled after dispatch
📬 Contact Us
If you have any questions or concerns about your order, please feel free to contact our support team:
📧 Email: [email protected]
🌐 Website: https://www.dmdstores.com
We appreciate your understanding and cooperation.